Malaysia Airlines Helps Thomas Cook Passengers

After such a great holiday on Mallorca, many passengers are camped out at Palma de Mallorca Airport. At least 16 flights were cancelled on Monday. A Malaysia Airlines A380 is flying twice daily to Mallorca this week to return Thomas Cook passengers to the UK.

As some of you have already heard, Thomas Cook abruptly ceased operations Sunday evening, leaving thousands stranded on their holiday. An estimated 150,000 passengers now have to find alternative flights back home. Many have double and triple the cost of returning home. Note that if your Thomas Cook holiday involved easyJet scheduled flights, as many do, then the return leg should operate as originally planned.

As reported in The Independent: "If you are booked on a short-haul flight to the Mediterranean, Portugal or Atlantic islands, you will be offered a seat in the airlift operation. The government has taken the view that there is insufficient capacity among scheduled airlines and the foreign secretary said that no British holiday makers will be stranded.

This assurance may not apply for long-haul flights. But “rescue” fares will be provided by other airlines, such as British Airways, Virgin Atlantic, Norwegian, United, American Airlines and Delta. Each airline normally announces its policy within 24 hours of any collapse. Fares are likely to be £150-£200 one-way, on production of proof of a Thomas Cook booking. You can then claim back the cost of the original flight from the credit-card provider or travel insurance."

If you have a travel holiday booked and it has yet to depart, it most certainly will not. All package holidays sold in the UK are protected by the Atol scheme, administered by the CAA. Current customers who paid for some or all of the trip by credit card will be told to apply to their card issuer for a full refund, whether for a package holiday (flights and accommodation bought in the same transaction) or a flight-only ticket.

For those who currently have a flight booked on the company's airline but haven't departed yet, Thomas Cook says: "Please do not travel to your U.K. airport as your flight will not be operating and you will not be able to travel."

The aviation authority has launched a new website to help Thomas Cook traveler's find repatriation flights and advice. The tour operator and travel company says it has "ceased trading," meaning it's heading toward liquidation after years of struggling to turn a profit in a changing travel industry.

Now, the UK’s biggest repatriation since WW2 will take place, this repatriation is dubbed ‘Operation Matterhorn’ and will see over 150,000 Thomas Cook passengers flown back to the UK using wet-leased aircraft, and aircraft from other airlines.

track the journey of the A380

For the passengers stranded in Mallorca, a Malaysia Airlines Airbus A380 has been flying two flights daily since last Monday. To track the A380 flights to and from Mallorca see here.

Quite the unusual sight for such a large aircraft in Palma de Mallorca Airport to fly between the usual (much smaller) planes generally A320's and 737s.

  • Alexandra Smith

  • Chris Beney

  • Julián Ibáñez

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  • Julián Ibáñez


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